Definitions

 

• Site : The Klarum Training website which is the subject of this privacy policy.
• Internet user(s) : Any visitor to the Site from a computer device.
• User(s) : Natural or legal person who has completed an online registration form or submitted a contact request via the Site.
• Service(s) : All the services offered by Klarum Training.
• Cookie(s) : A small information file sent to the user’s browser and stored on their computer device.

Presentation

 

• Owner : Klarum Training, 112 avenue Gambetta, 75020 Paris
• Website Creator : Tibo Jansingh EI
• 992 042 770 RCS Paris
• Responsible for publication : Juan Pinzon
• Hosting provider : Infomaniak Network SA, Rue Eugène Marziano 25, 1227 Les Acacias (GE) – Switzerland

Personal data collected

 

Through the various functionalities implemented on our Site, several data points may be collected, either directly by our Site or through third-party services to which you have previously given your consent (Facebook, Twitter, YouTube, Google, LinkedIn, etc.) and for which you should review the privacy policy you have agreed to. In all cases, the personal information we use for purposes other than statistical (commercial or marketing) is information that you provide directly to us and is kept strictly within our internal framework.

• Civility
• First name
• Name
• Business
• E-mail
• Address
• Phone number
• Photo and/or its URL
• Physical Location
• Sex
• Birthday date
• Friends or contacts list (Set of social media services: Facebook, Twitter, Youtube, Twitter, Linkedin…)

Use of collected personal data

 

1. Forms

Our Site uses several contact forms; these forms use the Hubspot WordPress extension, which stores the data you enter in a database so that we can send you a response to your question.

2. Subscription Forms

Our website may present you with forms offering content downloads (PDF guides, video guides) and/or email subscriptions (newsletters, content distribution programs). Other personal information, such as your phone number, may also be used for SMS campaigns.

3. CRM

We may integrate a CRM-type customer relationship management tool into our Site, which will provide us with data allowing us to associate tags with your profile and/or analyze your user journey. This information gives us the opportunity to improve and provide you with relevant content. The personal data stored by our software (Hubspot) is accessible only to our administrators and is never transferred to third-party partners. In all the above cases, user consent is obtained explicitly, particularly for cookies and marketing communications.

Cookies

 

1. Do we use cookies ?

Yes, cookies allow us to remember information to improve access to our site and identify repeat visitors. More generally, cookies enhance the user experience by tracking and targeting user interests. However, this use of cookies is in no way linked to personally identifiable information on our site.

2. What cookies allow us to do

These cookies allow us to improve navigation by saving configuration preferences (language, resolution, display, etc.), to optimize security by blocking simultaneous access for multiple users trying to access certain identical content, to remember personal information relating to a form you filled out when registering for one of our services, to remember the products and/or services you ordered up to the order confirmation page, and to allow caching of pages from our websites or services for faster access to these various pages.

3. Account cookies

If you have an account and log in to this Site, a temporary cookie will be set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will set several cookies to save your login information and screen display preferences. Login cookies last for two days, and screen option cookies last for one year. If you select “Remember me,” your login cookie will persist for two weeks. If you log out of your account, the login cookie will be removed. When you edit or publish a post, an additional cookie will be saved in your browser. This cookie contains no personal data; it simply indicates the post ID of the article you just edited. It expires after one day.

4. Cookies from External Services

Our Site may deliver certain content through third-party services such as:

Sharing buttons (Twitter, Facebook, LinkedIn, Google…)
Lists of photos (Facebook)
Videos (YouTube)
These features use third-party cookies placed directly by these services. On your first visit to our site, a banner informs you of the presence of these cookies and invites you to indicate your choice. They are only placed if you accept them. You can adjust your preferences at any time by clicking the button shown above. For more information, please consult the documentation for each of these services.

• Google
• Facebook
• Twitter
• Linkedin

5. Audience statistics cookies

In order to analyze browsing and usage of our Site, we may use services offered by third-party providers such as Google Analytics and HubSpot. These providers use cookies to collect information such as the referring URL, how often you use the Services, events related to Service usage, usage data, performance data, and the location from which the application was downloaded. To prevent Google Analytics from collecting information through our Site or other websites, you can use tools as described here. These cookies allow us to obtain traffic volumes for our website and services, such as the number of visits, unique visitors, page views, and information on category usage, content viewed, and browsing paths. Deleting these cookies will not affect your browsing on our website or your use of our Services. However, refusing these cookies will result in the display of editorial content not tailored to your interests and will make it less effective to report technical issues on our site. Your IP address is also temporarily collected to determine the city from which you are connecting. This is immediately anonymized after use. Therefore, we cannot under any circumstances trace this information back to a specific individual. The personal data collected (cookie identifier) ​​is stored on our site for 24 months. It is not shared with third parties or used for any other purpose. You can choose to refuse cookies and the statistical analysis of your browsing data via the preference manager accessible through the button shown above. To improve the user experience and the quality of our services, we may use tracking systems linked to a customer relationship management (CRM) tool. These tools implement cookies to collect information such as page visits, actions performed (clicks, form submissions), etc.

6. Advertising cookies

Our site may use third-party advertising tools that allow us to advertise our Services on a network of platforms such as other websites you visit and applications you use. The advertisements displayed will depend on a variety of criteria, including pages viewed, your age, gender, demographics, searches, user-generated content, interests, and other information about you. To help us place these targeted advertisements on other websites or in mobile applications, we use third-party services such as Google, Facebook, LinkedIn, and Twitter. These services use cookies or other tracking technologies on your computer, mobile phone, or other device to collect information about your use of the Services. We have no control over the use of cookies or other tracking technologies placed by third-party advertising technologies, ad servers, unaffiliated third-party ad networks, or other unaffiliated third parties on your devices used to access the Services, and this policy does not govern such use. To understand how you can block the use of these services, we recommend consulting the information on Google’s ad settings  here , the  Network Advertising Initiative , or the  Digital Advertising Alliance . Regarding display on your smartphone, each manufacturer provides documentation on how to manage your cookie preferences, so we encourage you to refer to it. We do not control the links provided above and below for disabling targeted advertising, nor do we control a given company’s decision to offer such opt-out mechanisms. We are not responsible for the choices you make when using these options, their availability over time, or their accuracy.

7. Configuring cookies in your browser

• Microsoft Internet Explorer
• Google Chrome
• Safari
• Safari iPhone et iPad
• Firefox
• Opéra

Use and transmission of your personal data

 

1. Data storage periods

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to automatically recognize and approve any follow-up comments instead of holding them in a moderation queue. For users who register on our Site (if applicable), we also store the personal information they provide in their user profile. All users can view, edit, or delete their personal information at any time (except for their username). Site administrators can also view and edit this information. Information used for marketing purposes is retained for a maximum of 3 years, and billing information for a maximum of 6 years.

2. Complaints about your data

If you have an account on the Site, you are entitled to make several requests: to make a complaint about your personal data, a request for modification, a request for erasure, or even a request for export.

Additional information

 

1. How we protect your data

To ensure the protection of your data, we use tools that comply with GDPR regulations as much as possible. We integrate high-quality plugins into our WordPress solution. We apply the latest security patches to our solution as regularly as possible.

2. Procedures implemented in the event of a data breach

In the event of a major attack posing risks to your data, we will notify the CNIL and you so that you can take the necessary steps.

Contact information

 

For any information request, please contact us by filling out the contact form (click here).